Department

Information Communication Technology and Operations

Location

Nairobi, Kenya

Position Type

Contract

Applications Time

2025-01-17 - 2025-01-24

About the position

Our Client, Stima DT Sacco Society Limited, a key player in Kenya's financial sector, is seeking to recruit highly qualified professional with a strategic orientation and a strong sense of professionalism to fill in the positions of Chief Manager Information Communication Technology and Operations . The successful candidates will play a crucial role in spearheading change and enhancing customer experiences through innovative solutions.

Job Summary

Reporting to the Chief Executive Officer (CEO), the jobholder will provide strategic leadership and professional advice on all aspects of operations and technology management. With a primary focus on operational excellence, the jobholder will oversee the efficient functioning of the Sacco's core banking systems and ICT infrastructure, ensuring the smooth management of credit and banking operations. Additionally, the role will involve driving the growth of a high - quality loan book, enhancing deposit and shareholding drive and overseeing branch and customer management both locally and in the diaspora.

 

Roles and responsibilities

Strategic Planning

• Formulates and drives implementation of leading approaches to the strategic planning process covering credit management, shared services, and Information Communication Technology.
• Ensures the Sacco’s strategy is cascaded to various teams and that the teams develop action plans.
• Develops high - performance Information Communication Technology services section through effective performance management systems, ensuring that Information Communication Technology services and policies add value by supporting the achievement of the Society.
• Provides leadership in the roll - out of digital transformation strategy for Society.
• Proposes proactive reforms to the Society’s banking, credit, and credit - risk management strategies, policies, and procedures to ensure they remain appropriate and in line with the best practices.

Digital Transformation and Innovation

• Keeps abreast of local and global trends and developments in Information Communication Technology, Credit and Banking Operations and makes recommendations to the Chief Executive Officer and other departmental heads on how these impacts the Sacco.
• Establishes a feedback mechanism and a workflow management and monitoring system in compliance with Society’s banking and credit policies, procedures, and systems.
• Drives adoption of analytics to ensure data-driven decision making.
• Drives innovation within the department to ensure agile systems, processes, innovative products and/or efficient services to its internal/external customers.

Quality Assurance and Process Improvement

• Provides leadership in continuous process improvements, standard operating procedures, process efficiencies at the Shared Services and giving support to the Branches.
• Ensures development and implementation of policies, operational systems, and procedures for Sacco’s credit management and banking operations.
• Establishes a feedback mechanism and a workflow management and monitoring system in compliance with Society’s banking and credit policies, procedures, and systems.

Risk Management and Security Oversight

• Provides leadership in risk management including but not limited to Credit, Operations, Information Communication Technology and cyber-related risks.
• Reviews security incidents, evaluates data/statistics on security at the Sacco, and makes appropriate recommendations.
• Aggregates and analyses risk events occurring in Credit and ensures they are adequately addressed in the credit process and policies.
• Reviews and tests controls within credit processes and policies regularly

Internal Control and Governance

• Directs and guides all operational procedures and controls to minimize operational risks and solidify management controls for the various units.
• Aggregates and analyses risk events occurring in Credit and ensures they are adequately addressed in the credit process and policies.
• Reviews and tests controls within credit processes and policies regularly.
• Ensures regular tracking and reviews of violation/deviation in the Branch Operations Manual, Credit policy and procedures.

Leadership and Communication

• Drives innovation within the department to ensure agile systems, processes, innovative products and/or efficient services to its internal/external customers.
  Leads the development and roll-out of new credit and banking products and services.
• Oversees the development of new and improved Omni channels across the digital self-service platforms (including mobile banking, internet banking, Agency) to ensure the Society remains competitive in the market.

Generic duties and responsibilities

• Develops, implements and evaluates divisional strategic plans and budgets.
• Develops and implements strategies for creating a high performing organizational culture based on transparency, integrity, accountability, performance measurement and results.
• Participates in the recruitment and selection of staff in order to ensure that the candidates selected have the required job competencies.
• Reviews incidents of violations against organisational policy and regulations as well as handle employee disputes and take appropriate action in line with approved policies, procedures and regulations.
• Conducts training needs assessment, design and implement training programs aimed at equipping staff with appropriate job competencies.
• Plans, monitors and evaluates the performance of staff against set targets and objectives and implements development action plans aimed at building the capacity of employees.
• Represents the SACCO at forums to promote and articulate issues related to the SACCO sector.
• Prepares monthly, quarterly, biannual and annual progress reports showing achievements of the department against planned targets as well as providing justification for performance variances and defining areas of improvement.
• Prepares concept papers, Board Committee papers, periodic progress reports and annual reports showing departmental achievements against planned targets as well as providing justification for performance variances and areas of improvement

Academic / Professional qualifications

• Master’s degree in Information Technology, Finance or Business will be an added advantage
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, Accounting, Finance, or a relevant field.
• Professional certification such as Microsoft Certified Systems Engineer, Cisco Certified Network Associate Certified.

Work experience

• Twelve (12) years of experience in implementing business driven Digital, ICT, Credit, Banking Operations or Credit Strategies
• At least three (3) years in a managerial role.

Additional Skills

• Knowledge of the operation of Core Banking Systems.
• Skilled in Cyber security.
• Knowledgeable in System integration and banking operations.
• Knowledgeable in Understanding credit, risk management, and compliance requirements.
• Project management skills.
• Networking and vendor management skills.
• Demonstrated ability to handle divisional budgets, resources, processes, projects and relationships.
• Strategic leadership skills with ability to build strategic relationships.
• Change management and the ability to drive change in a team.
• High level problem solving and decision-making abilities.
• Communication and interpersonal skills.
• Demonstrate ability to identify and respond to risk areas within the division.

Key Result Areas

• Growth of non-funded income, loan portfolio, disbursements and collections
• Operational efficiency in process automation, project implementation, systems uptime and audit issues resolution
• Successful planning budgeting, utilisation and reporting on financial resources assigned to the division.
• Effective and optimal organisation of assets and resources assigned to the division.
• Effective leadership, supervision and management of manpower resources assigned to the division.
• Maximisation of productivity in the division through process-oriented improvements.

 

If you feel you have the necessary qualifications and motivation to thrive in this crucial position, we encourage you to apply. please download the form provided below, fill it out in a Word document, and email to executiverecruitment@ke.pkfea.com 

Click here to download the form.

The application deadline for this role is 24th January 2025 at 5:00 PM. Kindly note that only shortlisted candidates will be contacted, and we do not accept hard copy applications for this position.

Our client is an Equal Opportunity Employer.